The headset used to feel heavy on my ears, a constant reminder of the invisible strings tying me to my desk in a bustling Gurgaon BPO. My voice, polite and modulated, would echo through the cubicle farm, “Thank you for calling [Telecom Provider Name], my name is Rahul, how may I assist you today?” For five long years, this was my reality, working for an outsourced call center handling queries for one of India’s largest telecom giants – the same one that provides your internet, cable, and phone connections. It’s a job many start with hopes of a quick buck, only to find themselves trapped in a soul-crushing cycle.
My Dark Call Center Secret: We Don’t Care When You Ask For Our Boss
Published Anonymously
Submitted by a real person and published with their consent. Identity is never revealed.